Privacy Policy

Who we are

DropArena operates the website and services at droparena.co.uk(the "Service"). For privacy enquiries, contact contact@droparena.co.uk.

Data we collect

• Account data: email, name, and credentials you provide when registering.
• Billing: payment-related references processed by our secure payment provider; we do not store full card numbers on our servers.
• Usage & technical: IP address, device/browser type, and logs needed for security, fraud prevention, and service reliability.
• Communications: messages you send via support or contact forms.

How we use data

We use personal data to provide and improve the Service, authenticate users, process payments and backorders, run auctions in line with our Terms of Service, comply with legal obligations, and keep the platform secure.

Legal bases (UK GDPR)

Depending on the activity, we rely on performance of a contract, legitimate interests (such as securing our systems and understanding aggregate usage), consent where required (for example non-essential cookies as described in our cookie notice), and legal obligation.

Retention & sharing

We retain data only as long as needed for the purposes above, including legal, tax, and dispute resolution. We may share data with trusted processors (hosting, email, payments, analytics where applicable) under strict agreements. We do not sell your personal data.

Your rights

Where applicable, you may have rights to access, rectify, erase, restrict, or object to processing, and to data portability. You may lodge a complaint with the UK ICO. To exercise rights, email contact@droparena.co.uk.

International transfers

If we transfer data outside the UK, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms where required.